Return Policy

If you are not completely happy with your purchase, you can return your purchase for a full refund, less the shipping fees. Returns must be arranged within 30 days of purchase date. If you would like to return your product, simply contact us and we will issue you a Return Number. After the Return Number has been issued to you, we must receive the return within 30 days.

Please remember when returning product:

  1. Write the Return Number clearly on the front of the package you are sending back to us. If possible, please use the same envelope or whatever package your shipment came to you in.
  2. Stick on the correct postage and mail it back to us!

Remember, to qualify for a refund the returning items be unused and in their original condition.

We will inspect your return within 48 hours of receiving it and a credit will automatically be applied based on your original method of payment within 3 days.


Damaged Shipments or Incorrect Shipments

For damaged shipments or incorrect shipments, you must  contact us to receive a Return Number before shipping the items back to us. These returns must be done within 15 days of receiving the shipment. Please ship these items back to us in the same packaging in which they were shipped to you (or in similar packaging if the original packaging was damaged in shipping).

Sorry, but we will not refund purchases that come back to us in poor condition so please package your returns well.



Shipping

Your jewellery shipment

Packages are generally shipped within 24 hours after receipt of payment and are shipped via CanPar in Canada and by UPS in the United States. The length of time to deliver as well as the shipping cost is dependant on your location. All regular priced orders before tax over $60 are free!

Shipping timelines for Canada are:

Canpar Regular: 3-10 Business Days

Canada Post Xpress: 2-3 Business Days

* please note that Canpar may not service remote areas. As such, we may ship by Canada Post regular service.

Shipping costs for Canada are:

BC, AB, SK, MB: $6.99 Canpar Regular or $14.99 Canada Post Xpress

ON, PQ: $8.99 Canpar Regular or $15.99 Canada Post Xpress

Atlantic Canada: $9.99 Canpar Regular or $17.99 Canada Post Xpress

Northern Canada: $9.99 Canpar Regular

FREE Canpar Regular shipping on orders over $60 (not including discounts, and before tax)

Shipping timelines for the United States are:

UPS: 6-9 Business Days

Shipping costs for the United States are:

UPS: $7.99 per shipment, FREE shipping on orders over $60 (not including discounts, and before tax)


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